Privacy Policy

Your privacy matters to us. This policy explains how Fylmatic Krentos collects, uses, and protects your personal information when you use our investment guidance services.

Effective Date: January 15, 2025

1 Information We Collect

We collect information that helps us provide personalized investment guidance and maintain secure, effective communication with our clients. The information we gather falls into several categories.

Information Type Examples Collection Method
Personal Identifiers Name, email address, phone number, mailing address Registration forms, contact inquiries
Financial Information Investment goals, risk tolerance, income range Assessment questionnaires, consultation forms
Usage Data Pages visited, time spent, device information Website analytics, server logs
Communication Records Email exchanges, consultation notes, feedback Direct communications, service interactions

Important Note About Financial Data

We never request or store banking passwords, account numbers, or other sensitive financial credentials. Our financial assessments focus on general goals and preferences rather than specific account details.

2 How We Use Your Information

Your information helps us deliver personalized investment guidance that aligns with your financial goals. We use collected data responsibly and only for legitimate business purposes.

  • Providing customized investment education and guidance based on your stated goals and risk tolerance
  • Communicating important updates about market conditions, educational content, and service improvements
  • Analyzing website usage patterns to enhance user experience and content relevance
  • Maintaining accurate records of our interactions to ensure consistent, quality service
  • Complying with Canadian financial services regulations and reporting requirements
  • Protecting against fraudulent activities and maintaining platform security
  • Conducting research to improve our educational resources and guidance methodologies

We process your information based on legitimate business interests, your consent, and legal obligations under Canadian privacy laws. You can withdraw consent for marketing communications at any time.

3 Information Sharing and Disclosure

We maintain strict controls over information sharing. Your personal data is never sold to third parties, and we only share information in specific, limited circumstances that support your service or comply with legal requirements.

Service Providers

Trusted partners who help deliver our services, including email platforms, analytics providers, and security services. All partners sign confidentiality agreements.

Legal Requirements

When required by Canadian law, court orders, or regulatory authorities. We notify you when legally permitted before such disclosures.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may transfer to the new entity with the same privacy protections.

We never share your information with marketing companies, data brokers, or other third parties for their promotional purposes. Any data sharing occurs under strict contractual protections that maintain your privacy rights.

4 Data Security and Protection

Protecting your information is fundamental to our operations. We implement multiple layers of security controls designed to prevent unauthorized access, disclosure, or misuse of your personal data.

Security Measures in Place

Our security framework includes encrypted data transmission, secure server environments, regular security audits, staff training on privacy practices, and restricted access controls based on job responsibilities.

  • All data transmission uses industry-standard SSL/TLS encryption protocols
  • Personal information is stored on secure servers with limited access controls
  • Regular security assessments and updates to protect against emerging threats
  • Staff receive ongoing training on privacy practices and security procedures
  • Incident response procedures to address any potential security concerns promptly
  • Regular backups stored securely to prevent data loss while maintaining privacy

While we implement strong security measures, no system is completely immune to risks. We continuously monitor and improve our security practices to maintain the highest protection standards for your information.

5 Your Privacy Rights Under Canadian Law

As a Canadian business, we comply with federal and provincial privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act). You have specific rights regarding your personal information.

Access Rights

Request copies of personal information we hold about you, including details about how it's used and with whom it's shared.

Correction Rights

Request corrections to inaccurate or incomplete personal information in our records.

Withdrawal Rights

Withdraw consent for certain data processing activities, though this may affect our ability to provide some services.

Complaint Rights

File complaints with the Privacy Commissioner of Canada if you believe we've mishandled your personal information.

To exercise these rights, contact our privacy officer using the information provided below. We respond to legitimate requests within 30 days and may require identity verification to protect your information.

6 Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and provide ongoing service support.

Information Type Retention Period Reason for Retention
Contact Information Active clients: Ongoing
Former clients: 7 years
Service delivery, regulatory compliance
Financial Assessments 7 years after last interaction Regulatory requirements, service continuity
Communication Records 3-7 years depending on type Service quality, dispute resolution
Website Analytics 2 years maximum Service improvement, trend analysis

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. You can request earlier deletion of certain information, subject to our legal and regulatory obligations.


7 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics about site usage. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

  • Essential cookies that enable basic website functionality and security features
  • Analytics cookies that help us understand how visitors interact with our content
  • Preference cookies that remember your settings and choices for future visits
  • Marketing cookies that help us deliver relevant content and measure campaign effectiveness

You can control cookie settings through your browser preferences. Blocking certain cookies may affect website functionality, but essential features will continue to work. We don't use cookies to collect personally identifiable information without your explicit consent.

8 International Data Transfers

While our primary operations are based in Canada, some of our service providers may process data in other jurisdictions. When international transfers occur, we ensure appropriate safeguards protect your information.

Transfer Safeguards

All international data transfers operate under contractual protections, adequacy decisions, or other mechanisms approved by Canadian privacy authorities to maintain the security and privacy of your information.

We carefully vet all international service providers and require them to maintain privacy standards equivalent to Canadian requirements. You have the right to obtain information about specific transfer mechanisms we use for your data.

9 Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes that affect your rights or how we handle your information, we provide clear notice and, where required, seek your consent.

  • Minor updates (clarifications, contact information changes) take effect upon posting
  • Significant changes require 30 days advance notice via email to active clients
  • Changes affecting consent-based processing may require new consent
  • You can always access the current version of our privacy policy on our website

We encourage you to review this policy periodically, especially if you haven't visited our website or used our services recently. Continued use of our services after policy changes indicates acceptance of the updated terms.

Privacy Questions or Concerns?

Contact our Privacy Officer: Email: info@fylmatickrentos.info
Phone: +1 (250) 667-1134
Mail: 21 Four Seasons Pl Suite 400, Etobicoke, ON M9B 6J8, Canada

Privacy Commissioner of Canada:
If we cannot resolve your privacy concerns, you may file a complaint with the federal Privacy Commissioner at priv.gc.ca or 1-800-282-1376.